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When placing your order, you can choose a delivery date between Monday and Friday. Please note, delivery dates must be at least 3 working days after the order is placed (for example, if you order on Monday, the earliest delivery date would be Thursday).

No, all deliveries are made on a day that you select

We make every effort to deliver on the agreed day, and 99% of deliveries arrive on time. However, we cannot guarantee a specific delivery time, and someone must be in all day to accept delivery.

Please do not arrange contractors or equipment hire until your goods have arrived and have been checked.

Deliveries usually take place between 8am and 6pm. Someone must be in all day to accept delivery.

All deliveries will need to be signed for, as the driver will not deliver the goods if someone is not in.

Check your delivery immediately and report any problems within 7 days.

Driver assistance: Most deliveries require no help, but occasionally heavy pallets or access restrictions may need your assistance.

Yes, it's essential to include a fall (slope) on your patio. If the patio is laid completely flat, water will collect on the surface and may not drain properly. If your patio is next to the house, make sure the slope directs water away from the house to prevent drainage issues and potential water damage. Additionally, the patio must be laid 150mm below the damp proof course (DPC) level to avoid moisture problems.

For damp or shaded areas, it's best to choose paving materials that are slip-resistant and less prone to algae or moss growth. Porcelain paving is a great option as it is non-porous, easy to clean, and has excellent slip resistance. Additionally, textured natural stones like granite or sandstone with a rough finish are also good choices for areas prone to dampness. Avoid smooth or highly polished surfaces, as they can become slippery when wet.

The size of slabs is a personal choice, but generally, larger slabs tend to look best in bigger areas, creating a more seamless and open appearance. Smaller slabs can also work well in more intricate designs or compact spaces, depending on the look you want to achieve.

Yes, you can lay paving at the same level as the house to achieve an inside-outside look, but it must be done correctly. It's essential to ensure that the damp-proof course (DPC) of your house is protected and that moisture is directed away from the building. We recommend consulting a professional to ensure proper installation and drainage.

When choosing a colour, keep in mind that light colours will show more dirt in north-facing locations and can be problematic under trees and bushes. Very light colours may reflect the sun and cause a dazzling effect. Multi-coloured paving tends to hide dirt better, while very dark colours can become hot in a south-facing garden.